Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, including outdoor cooking items, pizza ovens, fire pits, and more. If you can’t find what you’re looking for, feel free to reach out to our support team!

🔹 1. What products do you offer?

At OutdoorCookhouse.com, we offer a wide range of outdoor products, including:

Outdoor cooking equipment (grills, smokers, cooking tools)
Pizza ovens
Fire pits
Outdoor accessories for grilling, cooking, and enjoying your outdoor space.

Explore our full range of products on our [Shop Page].

🔹 2. How long does shipping take?

We offer free standard shipping within the United States. All orders are shipped within 5–7 business days after processing. You’ll receive a tracking number as soon as your order ships.

🔹 3. Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

🔹 4. How can I track my order?

Once your order is shipped, we will email you a tracking number. You can use this tracking number to monitor your shipment on the carrier’s website.

🔹 5. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we cannot make changes or cancellations. Contact us at support@outdoorcookhouse.com for assistance.

🔹 6. How do I return an item?

We offer a 30-day return policy. To return an item, please contact us at support@outdoorcookhouse.com with your order number and reason for the return. Once your return is approved, we’ll send you return instructions.

🔹 7. What do I do if my item is damaged?

If your product arrives damaged, please contact us within 3 days of receiving your order. Send us your order number and photos of the damage, and we will work to resolve the issue quickly with a replacement or refund.

🔹 8. Do you offer gift cards?

Currently, we do not offer gift cards, but we’re working on adding this feature in the future. Stay tuned!

🔹 9. Can I exchange an item for a different one?

We do not currently offer direct exchanges. If you’d like a different product, please return the original item and place a new order.

🔹 10. How can I contact customer support?

You can reach us via email at support@outdoorcookhouse.com. Our customer support team is available Monday to Friday, 9 AM – 5 PM EST.

🔹 11. Do you offer expedited shipping?

Yes, expedited shipping options may be available during checkout for an additional fee. You can select the best option that suits your needs.