Return Policy

Outdoor Cookhouse Return Policy

At Outdoor Cookhouse, your satisfaction is our priority. We want you to feel confident every time you shop with us. If something doesn’t work out, we’re happy to assist you with a return, as long as it falls within our return guidelines.

✅ Return Eligibility
We accept returns within 30 days of delivery for all products, as long as they are unused, undamaged, and still in their original packaging. The product must be in a condition that allows it to be resold.

All return requests must be approved before sending the item back, so please contact our support team first. Once approved, we’ll provide step-by-step instructions to make the process smooth.

🚚 Return Shipping Responsibility
Unless the item you received was damaged, defective, or incorrect, the cost of return shipping will be your responsibility. Our team will guide you every step of the way once your return is approved to keep things hassle-free.

💥 Damaged or Incorrect Items
If you receive a product that is damaged or not what you ordered, please notify us within 48 hours of delivery. Include your order number, a brief explanation, and clear photos showing the issue. Our support team will quickly review your case and provide the best resolution—whether that’s a replacement, store credit, or another suitable solution.

📩 How to Contact Us
To request a return or ask questions about eligibility, email us at support@outdoorcookhouse.com. We aim to respond within one business day.
815 Marion St, Franklin Square, New York, United States

Thank you for choosing Outdoor Cookhouse. We appreciate your trust and are committed to making every step of your experience smooth, reliable, and fair.